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After hour services
What is the verification code for the website?
How can I use the WiFi in Common Areas
What is the fee for the Cinema and Dining and Lounge?
What is the noise restriction within ILK Apartments?
Where do I find apartment appliance manuals?
How do I move in or out of ILK Apartments?
How do I advertise something in the notice boards?
How do I book the Cinema or Dining and Lounge?
My parcel or package has been misplaced or stolen, what do I do?
Where can I put my hard waste?
Where are the Charity Bins located? What items can I put in there?
How do I use my intercom? How do I give access to guest?
My intercom stopped working, how do I fix it?
Contact Expert Security (Apartment Intercoms)
My smoke alarm is beeping, (but it is not the fire warning alarm)?
My TV signal is not strong, how do I fix it?
What happens if I need repairs completed in my apartment?
What do I do if my power goes out?
How do I make a complaint or send compliments?
How do I report a resident or visitor of a resident breaching the Owner Corporation Rules?
What are the Owner Corporation Rules?
Contact Matnick Security (Apartment Keys)
Contact MEI (Stackers)
Contact Security (General Building)
Contact Owners Corporation
Contact Building Manager
How do I get inducted to use my car stacker?
My car stacker is not working, what do I do?
Where can my visitors park?
Unauthorised vehicle in my car park, what can I do?
Does security charge me if they can and assist?
What is Security’s number?
How do I contact the Building Manager?
What are the Building Manager hours?
My Swipe (FOB) or Remote has stop working, how do I fix this or order a new one?
How do I rekey my apartment door?
I am locked out of my apartment; how do I get back in?
Tell me more about local government's role
Tell me more about the VBA
Tell me more about building surveyors role
What is the "Shared Responsibility" in regulating Victoria’s building industry?
Why didn’t we know sooner?
Is the building safe?
When will it be fixed?
When will we know more?
Whose fault is this?
How much will it cost to replace?
Why are expanded polystyrene and some types of aluminum composite panels an issue when used as cladding on multi-story buildings?
What fire safety measures do Australians buildings have?
Where can I find information about emergency orders, building notices and building orders?
Where can I find information on expanded polystyrene (EPS) or aluminum composite panels (ACP)
What happens after the inspection?
What happens during the inspection?
What is the next step in the process (as of October 2019)?
What areas are affected by the cladding?
Lounge and Dining Room
Sauna and Steam Room
SAUNA & STEAM ROOM
ROOFTOP AND BARBEQUE
LOUNGE and DINING
Cost and Timeline
LOUNGE AND DINING
ROOFTOP AND BARBEQUE
SAUNA AND STEAM ROOM